General Questions

What is Boundless Health?
Boundless Health provides person-centered primary care, dental care, behavioral health care, and speech and language therapy for all ages, with a special focus on people with intellectual and developmental disabilities (I/DD), autism, and mental health challenges.
What is Boundless?

Boundless is a registered trade name used by a family of affiliated nonprofit companies I Am Boundless, Inc., The Boundless Foundation, Inc., Boundless Health, Inc., and Boundless Community Pathways, Inc.

Who is Boundless Health for?
Boundless Health sees patients of all ages and abilities. While we specialize in serving individuals and families with I/DD or other complex needs, our health center is open to everyone.
What if I'm happy with my current health care provider?
Great! At Boundless Health, you can select one of our medical providers to be your primary care provider. However, if you are satisfied with your current doctor, you are welcome to continue to see them and to use Boundless Health for any unmet needs like dental or behavioral health services.

COVID-19 Questions

How are Boundless COVID-19 policies determined?

Boundless bases its COVID-19 policies on guidelines from the CDC, OSHA, the state of Ohio, and other regulatory bodies.

What should I know about using this FAQ?

COVID is a rapidly evolving situation. The Boundless Pandemic Planning Team does its absolute best to monitor and incorporate changes recommended by CDC or ODH and to share those changes as quickly as possible. Please continue to check back for updates as they are announced. 

What does Boundless consider fully vaccinated?

A minor must have received two doses of the Moderna or Pfizer vaccine or one dose of the Johnson & Johnson vaccine to be considered fully vaccinated. 

An adult must have received two doses of the Moderna or Pfizer vaccine or one dose of the Johnson & Johnson vaccine. 

Individuals must also receive a booster shot, when eligible, after completing their initial series of vaccinations to remain classified as fully vaccinated.

To schedule your vaccination visit gettheshot.coronavirus.ohio.gov today. 

What kind of COVID-19 tests are acceptable?

Boundless Health staff, when required to test, must obtain the PCR test, ideally done on Day 2 of symptoms (Day 0 is the first day of symptoms) or, if there was an exposure but the staff member has no symptoms, on Day 5 (Day 0 is the first day of exposure).

How does Boundless Health define a COVID-19 exposure for patients?

If either party is unmasked, we define a COVID exposure as coming within less than six feet of a COVID-infected person for a cumulative total of fifteen minutes or more over a twenty-four-hour period (for example, three individual five-minute exposures for a total of fifteen minutes).

However, if both parties are correctly and consistently masked at all times, we define a COVID-19 exposure as coming within less than three feet of a COVID-infected person for a cumulative total of fifteen minutes or more over a twenty-four-hour period.

If a person served in one of our community- or center-based programs tests positive for COVID-19, when can they return to programming?

They may return to programming after all of the following conditions are met: 

  1. They have isolated for five days from the date of their positive test (the date of the test is day zero).
  2. They have been fever and symptom-free for twenty-four hours.
  3. They can mask consistently for an additional five days. 

If they cannot mask consistently, they must remain out of programming for ten days

What happens if a person served in one of our community- or center-based programs has COVID-19 symptoms?

If a person served by Boundless has symptoms consistent with COVID-19 that are unusual for them, they should isolate and obtain a test as soon as possible. If the test is negative, they may return to programming once their symptoms have resolved.

If the family/guardian chooses not to have them tested, they must remain out of programming for ten days (the date of symptom onset is day zero) or until they are asymptomatic – whichever is later.

What happens if a person served in a community- or center-based program is exposed to someone with COVID-19?

If the person served is asymptomatic and fully vaccinated, they may return to programming immediately if they can wear a mask at all times (except while eating). The family or guardian must provide proof of vaccination, a copy of which should be kept in the client’s record.

If the client is unvaccinated, they must quarantine at home until all of the following conditions are met: 

  1. They are asymptomatic.
  2. It has been five days since exposure (the day of exposure is day zero).
  3. They have received a negative test performed on day five or later.
  4. They mask for an additional five days consistently. 

If the family declines to test, or the individual cannot consistently mask, they must remain out for ten days. 

What should a Boundless Health employee do if they need help deciding how to handle a situation related to COVID-19 symptoms or exposure?

Boundless Health employees should contact Dr. Cindy Ripsin. 

Do Boundless Health employees have to wear a mask at work?

In compliance with OSHA guidelines for healthcare providers, Boundless Health employees must continue to wear a surgical mask while at work at a Boundless location. This includes all locations, including administrative buildings unless alone in an office with the door closed.

Do Boundless Health employees have to wear eye coverings?

Based on community transmission levels, eye protection (face shield or goggles) is required when Franklin County is at Substantial or High-risk levels.

Payments and Financial Assistance

What forms of payment are accepted?

We accept most forms of insurance coverage including Medicaid and Medicare. All major credit cards including Visa, Mastercard, American Express, Discover Card, cash, check and health savings accounts can be used for payment of co-pays.

Do you offer financial assistance?

Boundless Health offers a sliding fee scale to help people access care at a lower rate. We will help to assess whether you qualify for this assistance. You may be eligible for a sliding fee discount based on your income and family size.

What are acceptable forms of income documentation?
  • Pay Stubs – 1 month of gross household earnings
  • Unemployment Benefits
  • Workers Compensation Benefits
  • Social Security Benefits – Patient must provide an award letter
  • Child Support
  • Alimony
  • Tax Documents -W2’s, 1099, tax return (adjusted gross income)